TCI 3.9 Global Saver User Review
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3.9 4.3 4.1 4.3 4.1No problem so far
Overall Rating:
3.3 out of 5
By: Ayres Freitas on Wednesday, November 19, 2008 3.3 out of 5From: Pittsburgh, PA (United States)
Experience: 4 Months
Pros: Low international rates; easy bill payment online.Cons: After signing up, it was not immediately clear when my long distance service was swtiched to the new provider. However, this is not a reason not to use this service.Summary: So far I am satisfied with this service. The voice quality for intl. calls is sometimes not great, but it's ok most of the time, so this could also be caused by the destination side. I did not have any major problems so far, so I did not need to contact customer service and cannot give feedback on that.
4 out of 6 people found this review helpful
Global Saver, used to call Thailand
Overall Rating:
3.5 out of 5
By: R Oliver on Monday, February 11, 2008 3.5 out of 5From: unnamed, WI (United States)
Experience: 4 Months
Pros: Everything as promised. No hidden charges, extremely reasonable price. Pay by check option.Cons: Would be nice if we could pay by setting up electronic one time payments from our checking account.Summary: We waited for our first bill to see if there where any surprises. But everything was fine. No hidden fees, the price was what we expected. We are very happy with the service. Have not needed to call customer service yet so I can not comment on that.
10 out of 26 people found this review helpful
rating of TCI thru phone dog.com
Overall Rating:
5 out of 5
By: Dean B on Wednesday, January 30, 2008 5 out of 5From: Morgantown, WV (United States)
Experience: 75 Days
Pros: Easy to sign up for a cheap long distance service on the internetSummary: I wanted a cheap long distance phone service and through Phone Dog, found one via the internet. I didn't have to be tied up on the phone calling different ones and comparing prices. The TCI is totally meeting my needs.
10 out of 23 people found this review helpful
Total Call Int´l
Overall Rating:
3 out of 5
By: Garrett Prefernottouse on Sunday, January 13, 2008 3 out of 5From: Quincy , CA (United States)
Experience: 4 Months
Pros: It´s cheap! Including overseas rates.Cons: It took over 2 months to finally get a calling card from them. Each time I called they had a different excuse. In making overseas calls, we´ve gotten the busy signal frequently.Summary: The fact that it´s cheap probably outweighs the negatives.
20 out of 34 people found this review helpful
Total Call International Review
Overall Rating:
1.8 out of 5
By: Max D on Wednesday, December 05, 2007 1.8 out of 5From: Flushing, NY (United States)
Experience: 3 Months
Pros: Rates are as advertisedCons: Call connection fails one third of the time.
Rude customer service reps.
Setting up re-occurring billing is chaos.Summary: The first problem I noticed since I switched, is that I dial a number and NOTHING happens! I get better changes connectining with a phone card.
I also signed up for re-occurring billing, and it failed because they had a very strange expiration date. We fixed that and charged my card for that month. But then, they kept sending me letters even though my credit card had already been used once. In the short time that I have this long distance service provider; I had have to call customer service 3 times. They are laconic, thus not a pleasant experience.
Rude customer service reps.
Setting up re-occurring billing is chaos.Summary: The first problem I noticed since I switched, is that I dial a number and NOTHING happens! I get better changes connectining with a phone card.
I also signed up for re-occurring billing, and it failed because they had a very strange expiration date. We fixed that and charged my card for that month. But then, they kept sending me letters even though my credit card had already been used once. In the short time that I have this long distance service provider; I had have to call customer service 3 times. They are laconic, thus not a pleasant experience.
15 out of 28 people found this review helpful
Well balanced plan
Overall Rating:
4.8 out of 5
By: Alex K on Tuesday, November 27, 2007 4.8 out of 5From: East Windsor, NJ (United States)
Experience: 3 Months
Pros: Cheap international and intra-state rates.
6 secs billing on domestic calls.Cons: Inter-state a bit pricier than on other plans.
No 6 secs on international calls.Summary: Very well balanced plan that suites my needs. For those who makes lots of international and intra-state calls.
6 secs billing on domestic calls.Cons: Inter-state a bit pricier than on other plans.
No 6 secs on international calls.Summary: Very well balanced plan that suites my needs. For those who makes lots of international and intra-state calls.
17 out of 35 people found this review helpful
TC1 3.9 Global Saver
Overall Rating:
4.5 out of 5
By: tomatozilla tomatozilla on Friday, November 23, 2007 4.5 out of 5From: Los Angeles, CA (United States)
Experience: 3 Months
Pros: Great rate, no problem changing, no problem with service so far, no unpleasant surprises on bill.Cons: None we know of yet.Summary: I've switched our previous three lines many times over the last 10 years and had problems with every switch and with previous companies eventually charging services undisclosed at offering, and terrible customer service in many cases resolving difficulties. We haven't made any international calls nor many long distance calls yet to really evaluate, nor have we had occassion to use customer service, but so far NO PROBLEMS or FUNKY BILLING. Only reason I can't endorse voice quality as excellent is because we haven't made enough calls to be sure it never drops out.
11 out of 25 people found this review helpful
Total Call International
Overall Rating:
1.5 out of 5
By: Stefanie Poorman on Tuesday, November 20, 2007 1.5 out of 5From: Mangonia Park, FL (United States)
Experience: 60 Days
Pros: Good rateCons: Horrible customer service and response. Inablitity to resolve billing issues in a timely fashion. Summary: I was looking forward to switching from AT&t for long distance, but after two months with Total Call and dealing with such inadequacy and language barriers in the customer service department, I am running back to AT&T.
17 out of 31 people found this review helpful
TCI 3.9 Global Saver service plan
Overall Rating:
4 out of 5
By: Kelvin Wong on Monday, November 12, 2007 4 out of 5From: San Mateo, CA (United States)
Experience: 2 Months
Pros: Cost of phone bill dropped signifantly, no monthly fee, no hassle switching Cons: separate bill from current phone billSummary: We were on vacation and our bill was late upon returning. The customer rep was courteous and helpful.
21 out of 40 people found this review helpful
phone service
Overall Rating:
5 out of 5
By: thomas stubbs sr. on Thursday, November 01, 2007 5 out of 5From: national park, NJ (United States)
Experience: 90 Days
Pros: all good ,nice and clear love the low monthly billCons: no consSummary: nice and clear love the low monthly bills and was easy to reach customer service everyone should get this,very low plan with no monthly charge if u use it or not--thanks
17 out of 35 people found this review helpful
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