T-Mobile cell phones, T-Mobile company information

General information
Name	T-Mobile
User rating	2.8 Add review
Customer base	30+ million
Customer service hrs.	24hrs/day, 7 days a week

Network information
Network type	GSM 1900 network - 850 roaming
Frequencies/Bands	1900
Coverage area	Nationwide - GSM network
Roaming partners	Cingular, SunCom and other GSM carriers
Service activation area	47 states

Our review
	Company Overview: T-Mobile is the U.S. operating entity of T-Mobile International AG & Co., a subsidiary of Deutsche Telekom AG & Co. K.G. Network Benefits: National network has grown over past five to ten years to cover virtually entire United States. Worldwide presence of parent company makes for easy international calling and roaming. Special Plan Features: Domestic Long Distance included in all post-paid plans; Family plans available; Unlimited Nights/Weekends available but not standard; Messaging and data available as a-la-carte and monthly add-ons; Pre-paid services available. Unique Features: Sidekick 3 handheld and service plan combines voice calling with messaging, email, and optimized Web browsing services; Package plans available for voice, data, and wireless broadband services via phone, Sidekick handheld, and laptop computer. First U.S. service provider to office android devices in the form of the HTC G1. Pros: Fast-growing subscriber base and GSM network means access to many new phones and features at aggressive pricing; Partnership with Deutsch Telekom good for international travellers Cons: Unlimited nights and weekends not standard on all plans; Wireless Internet plans are very expensive. Technology Used: GSM/GPRS network running on 1900 MHz with 850 MHz roaming; EDGE high speed data network; "T-Mobile HotSpots" wireless internet. Coverage: National, owns its own network, recently expanded with 850 MHz roaming services in partnership with Cingular. Offers wireless broadband services at 6,000+ "HotSpots" locations nationwide. Coverage map online at http://www.t-mobile.com/coverage/ Customer Service: T-Mobile ranked highest (including five ties) in overall customer satisfaction in all six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.

Write your own T-Mobile review

T-MOBILE, NEVER AGAIN

Overall Rating:

1.3 out of 5

By: William Hefner on Wednesday, November 11, 2009
From: Glenford, OH (United States)
Experience: 5 Years

Pros: Price is good. Most reps are nice when calling in to have a phone problem resolved.

Cons: dropped calls often, busy tone very often, calls don't connect, problems with texts and sending pictures. Many problems with phones. Bad service and no service in many areas. Billing problems

Summary: I have had service with t-mobile for a total of over 5 years. but as of Feb 2009 service has been very bad. Many time I lose signal and drop calls repeatly. Some times several times a minute causeing four or more minutes to be deducted for a one minute call. At home now I can't keep a signal, before i had a very good signal. I have to regularly call into service to have them correct problems with the service, thats upto 5 times a week.

I LOVE T-MOBILE

Overall Rating:

5 out of 5

By: Shaniqua Talley on Monday, September 14, 2009
From: Houston, TX (United States)
Experience: 3 Years

Pros: YOU Can send back phone before a year. The service is great. the signal is great. They are getting new phones. THEY NOW HAVE 3G. And you can talk to anyone with t-mobile for free and you have my faves.

Cons: NOTHING AT ALL

Summary: I love t-mobile. I want at&t only for the iphone.(i don't want it anymore) and verizon for their phones, but t-mobile is the best. I love everything about it.

T-Mobile. Good phones. Decent call quality/service. Decent customer service.

Overall Rating:

3.3 out of 5

By: Megan G on Sunday, September 06, 2009
From: Pittsburgh, PA (United States)
Experience: 15 Months

Pros: Decent phones, (usually) good service, random, occasional perks

Cons: No service in some areas, staff at the store where we purchased everything can be...iffy.

Summary: I begged my parents to switch from Verizon to T-Mobile because I wanted a Sidekick. We got a pretty good deal for switching - since there were five of us they dropped the $35 activation fee. Everyone was really nice the first few times we went in there, and when my sister had a problem with her Sidekick data plan they were very pleasant and fixed the problem. Also, we got a ten dollar off credit for the bill after our one year anniversary.

Now, that being said, I do have to say I was a little disappointed going back to the store when my mom had a problem with her phone. While the problem was resolved, it took some time, and she had to get a new phone shipped to us. She had to use a phone from them while she waited for her new one. Why she had to pay for the shipping or replacement or something for thee new phone is kind of beyond me, but I'm not T-Mobile (it was only $10 but still). Also, the staff at the store became kind of...rude after the sale. I'm sure it's that way with the majority of the cell phone providers, but it just kinda irked me. Going from super nice to I-could-really-care-less after a huge sale? Really?

All in all, I love T-Mobile. The have some good phones, and reception is usually good (I don't get service everywhere, but at least where I need it for the most part).

1 out of 1 people found this review helpful

hands down, T-mobile has the best customer service

Overall Rating:

5 out of 5

By: danny castro on Wednesday, July 29, 2009
From: bronx, NY (United States)
Experience: 11 Years

Pros: superior customer service, the hottest phone and great call quality

Cons: none

Summary: i've been with t-mo since 1998. back then they were known as omni-point, then they became voicestream in 2000 which later change to t-mobile.
over the years there customer service went from good to great to the best. they make you feel like a big fish in a small pond, which to me is key. not to mention they have the best android phones and a good app store to go with it. i can't see myself switching carrier's in the future.

It doesn't get any better

Overall Rating:

5 out of 5

By: lady l on Wednesday, July 22, 2009
From: missouri, MO (United States)
Experience: 3 Years

Pros: customer service is amazing, plans are reasonable, and phones are great.

Cons: none

Summary: I don't understand what some of the people are saying about the service being bad or the customer service being rude I have never experienced that issue. The customer service has always been very kind and knowledgeable. I have a g1 and my sister has an iphone she can't even send picture messages? and she pays a rediculous amount for minutes and internet. I feel lucky to have such a great phone company. I also have the home service and I love it only time I have had issues is when my internet is running slow nothing to do with t mobiles service

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hands down, T-mobile has the best customer service

It doesn't get any better

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