T-Mobile cell phones, T-Mobile company information

General information
Name	T-Mobile
User rating	2.8 Add review
Customer base	30+ million
Customer service hrs.	24hrs/day, 7 days a week

Network information
Network type	GSM 1900 network - 850 roaming
Frequencies/Bands	1900
Coverage area	Nationwide - GSM network
Roaming partners	Cingular, SunCom and other GSM carriers
Service activation area	47 states

Our review
	Company Overview: T-Mobile is the U.S. operating entity of T-Mobile International AG & Co., a subsidiary of Deutsche Telekom AG & Co. K.G. Network Benefits: National network has grown over past five to ten years to cover virtually entire United States. Worldwide presence of parent company makes for easy international calling and roaming. Special Plan Features: Domestic Long Distance included in all post-paid plans; Family plans available; Unlimited Nights/Weekends available but not standard; Messaging and data available as a-la-carte and monthly add-ons; Pre-paid services available. Unique Features: Sidekick 3 handheld and service plan combines voice calling with messaging, email, and optimized Web browsing services; Package plans available for voice, data, and wireless broadband services via phone, Sidekick handheld, and laptop computer. Pros: Fast-growing subscriber base and GSM network means access to many new phones and features at aggressive pricing; Partnership with Deutsch Telekom good for international travellers Cons: Unlimited nights and weekends not standard on all plans; Wireless Internet plans are very expensive. Technology Used: GSM/GPRS network running on 1900 MHz with 850 MHz roaming; EDGE high speed data network; "T-Mobile HotSpots" wireless internet. Coverage: National, owns its own network, recently expanded with 850 MHz roaming services in partnership with Cingular. Offers wireless broadband services at 6,000+ "HotSpots" locations nationwide. Coverage map online at http://www.t-mobile.com/coverage/ Customer Service: T-Mobile ranked highest (including five ties) in overall customer satisfaction in all six regions of J.D. Power and Associates' 2006 U.S. Wireless Regional Customer Satisfaction Index Study.

Pros: 0

Cons: Wrong billing, poor communication, bad customer service, poor signal, crappy phones

Summary: I changed service in March. Ntelos continued to bill me and when I called said they would fix the bill. I then got notice from an attorney's office who called them and they admitted their mistake however I still had to pay over 200 in attorney's fees or get sued. I will NEVER say good things about Ntelos. I had the service for over two years and wasn't satisfied but couldn't cancel due to contract cancellation fees. Waited my two years and changed service as fast as I could.

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Won't Fix Their Mistakes

Pros: NONE

Cons: Anything and everything you can think of!

Summary: When I signed up under my now ex-boyfriend, I was told there wasn't going to be a contract. He gave me responsibility over the number in January or February 2008. I was told there was ot going to be any contrat three different times in the same call!!!!! They won't fix it and I am going to the CEO of T-mobile! If anyone want's his e-mail address it's rdotson@t-mobile.com

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T-Mobile!

Pros: OUTSTANDING customer care!! BRAVO!
Great Coverage!
Cool phones!
GSM Technology!
And AGAIN Terrific customer care!
Hotsp@Hme Service

Cons: Quite a few kiddy phones.
About 3 dropped calls per month.
Not all rate plans come with FREE Nights/We.En.
Poor mobile phone insurance...

Summary: T-Mobile USA is a great company! I have been with them for 15 months and I am VERY pleased! I love my phone(Sams. T519), I love my coverage, and I ADORE my CC agents!! They are like my 2nd family. I have had at&t and Sprint and T-Mobile is WAAAY better than both! Although I would prefer Verizon Wireless. However, I dont like the insurance policys and some of the phones. Like depending on how fancy your phone is, you will pay either 70$ or 110$ to have it exchanged if you have insurance. Verizon however, makes you pay only 50$ for any phone you have insured. Also, unless your paying $79.99 for a new phone w/ service, your gonna be looking at a little "kiddy" phone. Like the Sams. T639- I would consider a Kiddy phone. The Nokia 6301-I would consider I nice mature' phone. But overall T-Mobile is a great company to be with, and if your looking for good coverage, cheap plans, and satisfaction, T-Mobile USA is the way to go!! :)

Any Questions? Feel free to IM me on AIM! My screen name is "EHwurger"

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Needs to go out of business

Pros: none

Cons: no reception, worst customer service,

Summary: When we moved to another area they lied and said we would get service. They wanted to clean and upgrade equipments instead.Then tried to sell us more services. You can't keep up the service you have what makes you think I want to put more money in company.

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Research your area before you sell to customers

Pros: none found

Cons: liars, never fix problems, only interested in their monthly fees

Summary: new cell company in the area some 3 years ago. Told me they were getting towers... never happened. told that there would be a local number, only number they had was a town 60 miles away so everyone had to call long distance. Was dragged along by rep till 30 days was past, so i had to pay penalty for contract on a phone that would only work on canadian towers... which they told me only to use there towers which made phone useless

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