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T-Mobile To Go
3.2
3.6
3.2
3.3

Reliable, inexpensive and flexible

Overall Rating:
5 out of 5
By: C F on Thursday, March 19, 2009
From: New York, NY (United States)
Experience: 5 Years
Pros: 15% bonus if you top up with $100 and with any other amount during the same year; good coverage; allows roaming to Canada and abroad; reliable service

Cons: None

Summary: I've been a T-Mobile To Go customer for many years, and for me, it works great. I have a VoIP service as my primary phone, which is a perfect combination since I travel a lot and can take my VoIP with me on my laptop. I generally use my cell only for texting or emergency calls.

Customer service is reliable and generally helpful. Wait times are reasonable.

I was on Verizon before and have checked out many different carriers (including other prepaid services in the UK, Italy and Germany), and I have to say that T-Mobile stands out for its consistent ease of access, straightforward billing explanations (no hidden costs/fine print that requires a team of corporate lawyers to decipher) and generally no-hassle service.

I'm considering switching to another prepaid service, but only because my phone use is changing. I'd prefer to stay with T-Mobile but they are not (at this moment) the cheapest in the market, particularly for my kind of use (heavy text messaging, some calling).

Worst customer service ever, minutes just vanish, a nightmare, avoid

Overall Rating:
1.3 out of 5
By: M C on Saturday, September 27, 2008
From: Naples, FL (United States)
Experience: 1 Years
Pros: Phones are OK

Cons: Customer service is the worst I've ever encountered. I've exchanged tens of emails witout any resolution. I called TMobile, all representatives say they are "delighted" to work with you but they really don't solve anything. Minutes just vanish.

Summary: Customer service is the worst I've ever encountered. I've exchanged tens of emails witout any resolution. I called TMobile, all representatives say they are "delighted" to work with you but they really don't solve anything. Minutes just vanish.

2 out of 5 people found this review helpful

Fair service, awful customer service

Overall Rating:
2 out of 5
By: Bill Szech on Thursday, July 24, 2008
From: Hanover , PA (United States)
Experience: 1 Years
Pros: Inexpensive prepaid service; much cheaper than Verizon.

Cons: T-Mobile is UNWILLING to disable receiving text messages, which I never use, and I have been receiving numerous texts from associates/creditors of the former owner of my phone number. Joined a class action suit against T-M since they absolutely won't help me disable texts, which they charge me money for.

Summary: Spotty service around Hanover PA, especially south of town. Customer service has been pretty unhelpful as to the unwanted text/spam issue.

5 out of 5 people found this review helpful

Hate T-Mobile

Overall Rating:
1.3 out of 5
By: Linda Rice on Tuesday, March 11, 2008
From: New Castle, DE (United States)
Experience: 1 Days
Pros: I like the phone services I had before.

Cons: Customer service stinks

Summary: I ordered a phone online and UPS said I sent it back refused delivery, T-Mobile said the package was damaged, and I had to do the order over again and they would take another 90.00 dollars and I would have to wait 30 days to get the money back from the first order! makes no sence they had the money(STILL HAVE MONEY) but I have no phone!

10 out of 26 people found this review helpful

T-Mobile

Overall Rating:
3.5 out of 5
By: Linda Brau on Saturday, February 16, 2008
From: Joliet, IL (United States)
Experience: 2 Years
Pros: Inexpensive way to have a cell phone

Cons: Worst customer service I have ever encountered

Summary: I wanted an inexpensive phone for emergencies. This was the cheapest way to go. I ordered a car charger with the phone but it was not included in the box. It took me 12 phone calls over 2 weeks to get customer service to understand that it was never put into the box. (they blamed UPS for something they never sent). Anyway I did eventually get it and individually the reps were nice but they seemed to have no training in their own company.

14 out of 29 people found this review helpful

Good value

Overall Rating:
2.7 out of 5
By: John Smith on Wednesday, October 24, 2007
From: Atlanta, GA (United States)
Experience: 1 Years
Pros: Reasonable rates

Cons: Spotty local coverage , poor indoor coverage, no way to view call record online , can't disable text messaging

Summary: I have T-mobile TOGO for one teenager and it is Ok but I would like to be able to view the call record online ( you can on regular T-Mobile postpaid )and completely disabel text messaging . BTW - Virginmobile USA lets you you view the call record online .

30 out of 46 people found this review helpful

PUK Code Delivery / Lazy Customer Service Reps

Overall Rating:
1.7 out of 5
By: Ed . on Sunday, October 07, 2007
From: ., TN (United States)
Experience: 7 Years
Cons: They want you to drive to a retail location to solve problems that other companies can handle over the Internet.

Summary: I managed to lock my SIM by entering the wrong PIN number and need a PUK number to unlock it.

I called T-Mobile to ask for one, and apparently I can't get a PUK without the PIN. I was told I will have to personally visit a T-Mobile location and present identification in order to get a PUK number and unlock the SIM.

Trouble is, the nearest T-Mobile is 40 miles away.

I have offered to fax a copy of my drivers license and auto insurance cards to verify that I am the owner of the account, to no avail.

I have asked why I can't it emailed to me, as long as I logged onto my secure account at t-mobile.com and requested from the encrypted contact page, to no avail.

Meanwhile, on the other side of the Atlantic, T-Mobile customers in the UK are properly taken care of. They can go online and get a PUK code through the Web: (http://www.t-mobile.co.uk/help-and-advice/phone-support/unlock-phone/).

AT&T will also do this for you here in the US (http://supportcingular.atgnow.com/cng/searchResults.do ; search for PUK).

It galls me that I am expected to make an 80 mile round trip to run this errand, while other customers can take care of this at their own convenience from their own homes.

T-Mobile, get your act together. Your shoddy customer service is exactly why I switched to AT&T this month.

29 out of 51 people found this review helpful

BEST DEAL FOR THE MONEY BY FAR

Overall Rating:
5 out of 5
By: Doug Rook on Tuesday, August 07, 2007
From: Laguna Woods, CA (United States)
Experience: 19 Months
Pros: 10 cents a minute when you buy the $100 card and the minutes don't expire as long as you but at least $10 per year after the first year. We got one phone via Costco for $30 and one from T-Mobile for $30.

Cons: A little ticky to understand if you are just dealing with a new phone in a cardbord box, but if you have the T-Mobile people open it up and set it up, it is all done for you, no extra charge.

Summary: Really great deal for older people or anyone on a budget. Kids can't exceed their minutes so it teaches them to be frugal. I had a traditional $60 a month Cingular plan and it cost me $750 a year for one phone. I still have all the phone contact I need but at a fraction of the cost. If you get others to sign up, the T-Mobile store will give you 200 or so free minutes. We've taken it to Vegas and all over southern California and it worked great.

34 out of 57 people found this review helpful

Great phone for Only-When-You-Really-Need-it

Overall Rating:
5 out of 5
By: Deb Good on Tuesday, July 24, 2007
From: Hamden, CT (United States)
Experience: 2 Years
Pros: I've found very few dead areas. Reasonably small. More than enough features for someone who just want's a cell phone for emergencies or quick calls. Extremely reasonable cost for above situation.

Cons: Haven't found any yet for my type of usage.

Summary: If you just want to be able to call anywhere when you need to, or be able to be contacted in an emergency, this is the phone. I'd suggest prepaying the $100 in the beginning, then once a year adding the minimum needed to stay a 'gold member' where minutes from previous year roll over. I thought I used the phone a lot last year, yet still had 300 plus minutes to roll over into this year. Even non-techie people like me can use it.

26 out of 41 people found this review helpful

Very good for price

Overall Rating:
4 out of 5
By: e. k. u. on Friday, May 04, 2007
From: los angeles, CA (United States)
Experience: 18 Months
Pros: Inexpensive, easy to use, NO TAXES. I was able to convert from a postpaid to prepaid easily with my own phone.

Cons: Had dead spots in Palm Springs. Signal can be weak at times.

Summary: Great for someone who doesn't use their phone much. Although I find myself using my cell more now that I know I won't go over my limit. I purchased an extra one for my mother as an emergency phone. Great peace of mind. Buy the $100/1000 min, and you get 1 year to use, and can carry over extra minutes when you restock.

38 out of 56 people found this review helpful

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