Net10 User Reviews
 | | Details | | | User Reviews | | | Current Specials | | | All Phones | | | All Plans | | |
2
2.8 2.9 2.6Incompitant Customer Service
Overall Rating:
2 out of 5
By: Alan Hale on Thursday, October 29, 2009 2 out of 5From: Austin, NV (United States)
Experience: 3 Years
Pros: Phone Service is good. Cons: Customer service is from India, persons answering are more concerned with being polite than in solving problems....Summary: My wife and I have identical Nokia 1100 Cell Phones. Hers works at all cell towers. Mine works at some cell towers. They will not fix my phone. I have made 3 calls which lasted over an hour each time while they put you on hold and discussed things with someone, or transferred you to someone else. They also never had any documentation on previous calls. My phone was diagnosed with a bad SIMM card. They have never sent one despite their promises. I am going to make a complaint to the BBB since they are never going to send a new SIMM card to me.
can't beat the price...so far!!
Overall Rating:
4 out of 5
By: allan herre on Sunday, August 23, 2009 4 out of 5From: st. peterrsburg, FL (United States)
Experience: 5 Months
Pros: I get a signal wherever I goCons: spend your minutes wisely.Summary: In my case... at this moment, the 300 minutes load just put me in a middle where I get an occasional calls that lasted over 15 minutes and a no call at all in a day. So, I'm averaging $30 a month plus tax on my cell phone bill. having my phone for at least 5 months, I never get the chance to call their customer support and complain about something. I get a signal wherever I go and "never had a drop call"..I think! HOWEVER, I HAD A CALL WHERE I THOUGHT WAS ENDED BUT MY MINUTE IS STILL RUNNING UNTIL I PRESS THE END BUTTON. I just considered it as my learning process in order to save money using a prepaid phone. I hope that helps!
service
Overall Rating:
1 out of 5
By: bennie rice on Wednesday, August 19, 2009 1 out of 5From: joplin, MO (United States)
Experience: 60 Days
Pros: noneCons: no supportSummary: My phone quit working after I had just purchased 300 minutes and I called support and they sent me a new phone but lost the minutes I had purchased. To me this is consumer fraud at its best.
Spams
Overall Rating:
1 out of 5
By: Lucia Cavalcanti on Monday, August 17, 2009 1 out of 5From: Chicago, IL (United States)
Experience: 7 Days
Pros: 1) Cheap
2) No contractCons: 1)I am receiving everyday lots of spams from companies I do not know. I never signed up my telephone for service with them. The question here is: is net10 selling our phone numbers to some companies so they can make some extra money? This would be a very good deal for them. They get money for selling the phone numbers and also from what we have to pay when we receive the spams. I just arrived in the US from Switzerland and I am impressed that we have to pay for the messages we receive. Summary: I am not sure if I would recommend net10 to anyone. I have been using its service for one week. Until now I am not convinced about it.
2) No contractCons: 1)I am receiving everyday lots of spams from companies I do not know. I never signed up my telephone for service with them. The question here is: is net10 selling our phone numbers to some companies so they can make some extra money? This would be a very good deal for them. They get money for selling the phone numbers and also from what we have to pay when we receive the spams. I just arrived in the US from Switzerland and I am impressed that we have to pay for the messages we receive. Summary: I am not sure if I would recommend net10 to anyone. I have been using its service for one week. Until now I am not convinced about it.
Great deal.
Overall Rating:
5 out of 5
By: Chris Ford on Tuesday, August 11, 2009 5 out of 5From: Jamesport, MO (USA)
Experience: 3 Years
Pros: Get 300 minutes and a free phone, great deal. I have had their service for about 3 years.
My free phone is a Nokia, works grats, battery life is forever, I lost one phone, ran another one thru the clothes washer, it still worked!! Customer service is great. Prompt, complete, accurates. I drive truck and this thing works EVERYWHERE.Summary: If you have a problem with this service, phone or anything else it is probably YOU. A friend got one and it works just like mine.
My free phone is a Nokia, works grats, battery life is forever, I lost one phone, ran another one thru the clothes washer, it still worked!! Customer service is great. Prompt, complete, accurates. I drive truck and this thing works EVERYWHERE.Summary: If you have a problem with this service, phone or anything else it is probably YOU. A friend got one and it works just like mine.
1 out of 1 people found this review helpful
Net10 service has been great!
Overall Rating:
4 out of 5
By: N. Lynn on Monday, August 10, 2009 4 out of 5From: San Marcos, CA (United States)
Experience: 6 Months
Pros: Customer service rep answered quickly and was helpful each time I called This is a very easy phone for Sr. Citizens to use.Cons: Bought a card to add minutes and had to call the rep to make sure it added the time but they walked me through it and made sure the minutes finally got added.Summary: This is a great phone for people who just want to have a cell phone in case of emergencies and to use occasionally for long distance calls. You don't have to have a contract and it is easy to add minutes. Perfect for the elderly...and easy to use.
1 out of 1 people found this review helpful
Terrible Customer service
Overall Rating:
1.3 out of 5
By: CY Ho on Wednesday, August 05, 2009 1.3 out of 5From: Ann Arbor, MI (United States)
Experience: 1 Years
Pros: cheapCons: problems with adding minutes, TERRIBLE customer service, supervisors liedSummary: The air time I bought NEVER added correctly to my phone. The wait on the phone was ALWAYS longer than 20 minutes. It ALWAYS took more than one hour to solve one simple problem. You think that's the end? NO. They would promise you one thing, and that would NEVER happen. You would have to call again, go through another hour to solve the problem.
Case 1: I bought a new phone. They sent the wrong phone. After a long wait, I got the right phone but it was broken. Again, after many days of waiting, I got a functional phone with a wrong SIM card. I called and argued.Finally, I got the right SIM card. The whole process took me more than a month.
Case 2. They sent me the wrong SIM card for my parents' phone. Because I was going out of town, supervisor X from the company told she would make sure I received the SIM card in 1-2 days. After 4 days, I was still waiting for my SIM. Supervisor Y from Net10 told me I would received extra minutes for the long wait. On the 5th day, I called again, and supervisor Z told me there was no documentation for my previous 2 conversations. So.... either they all lied to me or I was talking to the air.
Bad experience. NOT RECOMMENDED.
Case 1: I bought a new phone. They sent the wrong phone. After a long wait, I got the right phone but it was broken. Again, after many days of waiting, I got a functional phone with a wrong SIM card. I called and argued.Finally, I got the right SIM card. The whole process took me more than a month.
Case 2. They sent me the wrong SIM card for my parents' phone. Because I was going out of town, supervisor X from the company told she would make sure I received the SIM card in 1-2 days. After 4 days, I was still waiting for my SIM. Supervisor Y from Net10 told me I would received extra minutes for the long wait. On the 5th day, I called again, and supervisor Z told me there was no documentation for my previous 2 conversations. So.... either they all lied to me or I was talking to the air.
Bad experience. NOT RECOMMENDED.
Great Phone until you need HELP!
Overall Rating:
1 out of 5
By: R M on Wednesday, July 15, 2009 1 out of 5From: Other, CA (United States)
Experience: 5 Years
Pros: I have had mine so long, the CEO was amazed.Cons: I have had to speak with their CEO three times!!!Summary: I have loved my inexpensive alternative for almost SIX years now. I have endured the giggles about, as my friends call it, the fossil of a C155 Moto. Trying to replace it, after almost six years has been a nightmare.
I did my due diligence, I did my online research, and then called to confirm I would be ok to buy my friends old phone and they SENT me a SIM for it! When the SIM had arrived and I had PURCHASED the other phone, that is when I was told it would not work. I requested to speak with a supervisor and was denied and then eventually hung up on.
Disheartened, I turned to the INTERNET! I found all sorts of GREAT info!! There is a corporate office in Miami, FL, and they do have a telephone number.
The first representative I spoke with was, in comparison, helpful and polite. She understood my investment in this whole mess both from a consumer point of view and from the finical side of it. She offered me a replacement phone and said it would ship to me free of charge. I was ELATED!! I called my friends and family to tell them I was entering the new age of cell phones!
So, I live in a secure complex, and I am proactive, so I called the corporate customer service center again for the tracking number in hopes of receiving the same level of service. I called and asked for the tracking number for the parcel and was told, "Yea, you should have it this afternoon!" That is where the representative attempted to terminate the call. I requested that he stand by for a moment as I verified the information on the web portal for the delivery service. He became combative and wanted off the phone REAL BAD. As the web portal for the delivery service verified he was FLAT OUT LIEING! There was NO WAY I could have received the phone the same day it shipped via two-day air. Yep, it had just been picked up from their office earlier in the afternoon. At this point I, knowing I was being lied to, asked for a supervisor. He refused to let me speak with a supervisor and then hung up on me. I called back; the call was answered and disconnected with out one word. I called back, spoke with a another representative was very apologetic and requested a replay of the past two weeks prior to doing what I asked, being transferred to a supervisor.
As this was happening on the phone, I started researching other ways to contact them. I read forums, blogs, PDFs, but I digress. Now, I was able to locate the Personal Cell number to the CEO. I will explain that in further detail below.
I called him and was greeted with SHOCK and AWE. He was so sorry, and asked if he could have a couple of the people who report to him give me a call to resolve the matter. They did and I explained AGAIN (they really should invest in call tracking software). They gave me their word they would make it right. I felt reassured, and left it with them to address the treatment I had received. They assured me the phone was shipped and I woul
I did my due diligence, I did my online research, and then called to confirm I would be ok to buy my friends old phone and they SENT me a SIM for it! When the SIM had arrived and I had PURCHASED the other phone, that is when I was told it would not work. I requested to speak with a supervisor and was denied and then eventually hung up on.
Disheartened, I turned to the INTERNET! I found all sorts of GREAT info!! There is a corporate office in Miami, FL, and they do have a telephone number.
The first representative I spoke with was, in comparison, helpful and polite. She understood my investment in this whole mess both from a consumer point of view and from the finical side of it. She offered me a replacement phone and said it would ship to me free of charge. I was ELATED!! I called my friends and family to tell them I was entering the new age of cell phones!
So, I live in a secure complex, and I am proactive, so I called the corporate customer service center again for the tracking number in hopes of receiving the same level of service. I called and asked for the tracking number for the parcel and was told, "Yea, you should have it this afternoon!" That is where the representative attempted to terminate the call. I requested that he stand by for a moment as I verified the information on the web portal for the delivery service. He became combative and wanted off the phone REAL BAD. As the web portal for the delivery service verified he was FLAT OUT LIEING! There was NO WAY I could have received the phone the same day it shipped via two-day air. Yep, it had just been picked up from their office earlier in the afternoon. At this point I, knowing I was being lied to, asked for a supervisor. He refused to let me speak with a supervisor and then hung up on me. I called back; the call was answered and disconnected with out one word. I called back, spoke with a another representative was very apologetic and requested a replay of the past two weeks prior to doing what I asked, being transferred to a supervisor.
As this was happening on the phone, I started researching other ways to contact them. I read forums, blogs, PDFs, but I digress. Now, I was able to locate the Personal Cell number to the CEO. I will explain that in further detail below.
I called him and was greeted with SHOCK and AWE. He was so sorry, and asked if he could have a couple of the people who report to him give me a call to resolve the matter. They did and I explained AGAIN (they really should invest in call tracking software). They gave me their word they would make it right. I felt reassured, and left it with them to address the treatment I had received. They assured me the phone was shipped and I woul
1 out of 3 people found this review helpful
don't bother with net10
Overall Rating:
1.3 out of 5
By: alan brown on Monday, July 13, 2009 1.3 out of 5From: san rafael, CA (United States)
Experience: 6 Months
Pros: cheapCons: "no service".. "emergency only".. spam.. customer service takes a long timeSummary: If it WORKED, it would be a pretty good deal! I used it for several months, but finally got tired of "no service" or "emergency only" (what's THAT supposed to mean?) message instead of being able to make a call. This would happen while standing in a mall parking lot, beside a freeway, at the airport, pretty much everywhere you could reasonably expect to have service, and where other people are using their cellphones with no apparent problem. Net10's coverage maps are a joke! Customer service is an adventure.. takes a very long time to get anything done. AND they spam you both on your landline and in your email when you haven't renewed your service. My suggestion is: forget net10, and get AT&T's go-phone. Similar prepaid service, only theirs actually WORKS.
Net10 Mistake?
Overall Rating:
2 out of 5
By: J Jos on Monday, July 06, 2009 2 out of 5From: Sanfrancisco, CA (United States)
Experience: 2 Years
Pros: Least ExpensiveCons: Poor Customer ServiceSummary: Do not make a mistake entering you phone's serial number when you add air time! After 1 1/2 hour on the phone, they were finally able to fix the problem... Way too long to correct a simple mistake!
Cell phones... Find it all here
- Research phones
- Shop for a phone
- Help & Community
