Incompitant Customer Service
Overall Rating:
2 out of 5
By: Alan Hale on Thursday, October 29, 2009 2 out of 5From: Austin, NV (United States)
Experience: 3 Years
Pros: Phone Service is good. Cons: Customer service is from India, persons answering are more concerned with being polite than in solving problems....Summary: My wife and I have identical Nokia 1100 Cell Phones. Hers works at all cell towers. Mine works at some cell towers. They will not fix my phone. I have made 3 calls which lasted over an hour each time while they put you on hold and discussed things with someone, or transferred you to someone else. They also never had any documentation on previous calls. My phone was diagnosed with a bad SIMM card. They have never sent one despite their promises. I am going to make a complaint to the BBB since they are never going to send a new SIMM card to me.
can't beat the price...so far!!
Overall Rating:
4 out of 5
By: allan herre on Sunday, August 23, 2009 4 out of 5From: st. peterrsburg, FL (United States)
Experience: 5 Months
Pros: I get a signal wherever I goCons: spend your minutes wisely.Summary: In my case... at this moment, the 300 minutes load just put me in a middle where I get an occasional calls that lasted over 15 minutes and a no call at all in a day. So, I'm averaging $30 a month plus tax on my cell phone bill. having my phone for at least 5 months, I never get the chance to call their customer support and complain about something. I get a signal wherever I go and "never had a drop call"..I think! HOWEVER, I HAD A CALL WHERE I THOUGHT WAS ENDED BUT MY MINUTE IS STILL RUNNING UNTIL I PRESS THE END BUTTON. I just considered it as my learning process in order to save money using a prepaid phone. I hope that helps!
service
Overall Rating:
1 out of 5
By: bennie rice on Wednesday, August 19, 2009 1 out of 5From: joplin, MO (United States)
Experience: 60 Days
Pros: noneCons: no supportSummary: My phone quit working after I had just purchased 300 minutes and I called support and they sent me a new phone but lost the minutes I had purchased. To me this is consumer fraud at its best.
Spams
Overall Rating:
1 out of 5
By: Lucia Cavalcanti on Monday, August 17, 2009 1 out of 5From: Chicago, IL (United States)
Experience: 7 Days
Pros: 1) Cheap
2) No contractCons: 1)I am receiving everyday lots of spams from companies I do not know. I never signed up my telephone for service with them. The question here is: is net10 selling our phone numbers to some companies so they can make some extra money? This would be a very good deal for them. They get money for selling the phone numbers and also from what we have to pay when we receive the spams. I just arrived in the US from Switzerland and I am impressed that we have to pay for the messages we receive. Summary: I am not sure if I would recommend net10 to anyone. I have been using its service for one week. Until now I am not convinced about it.
2) No contractCons: 1)I am receiving everyday lots of spams from companies I do not know. I never signed up my telephone for service with them. The question here is: is net10 selling our phone numbers to some companies so they can make some extra money? This would be a very good deal for them. They get money for selling the phone numbers and also from what we have to pay when we receive the spams. I just arrived in the US from Switzerland and I am impressed that we have to pay for the messages we receive. Summary: I am not sure if I would recommend net10 to anyone. I have been using its service for one week. Until now I am not convinced about it.
Great deal.
Overall Rating:
5 out of 5
By: Chris Ford on Tuesday, August 11, 2009 5 out of 5From: Jamesport, MO (USA)
Experience: 3 Years
Pros: Get 300 minutes and a free phone, great deal. I have had their service for about 3 years.
My free phone is a Nokia, works grats, battery life is forever, I lost one phone, ran another one thru the clothes washer, it still worked!! Customer service is great. Prompt, complete, accurates. I drive truck and this thing works EVERYWHERE.Summary: If you have a problem with this service, phone or anything else it is probably YOU. A friend got one and it works just like mine.
My free phone is a Nokia, works grats, battery life is forever, I lost one phone, ran another one thru the clothes washer, it still worked!! Customer service is great. Prompt, complete, accurates. I drive truck and this thing works EVERYWHERE.Summary: If you have a problem with this service, phone or anything else it is probably YOU. A friend got one and it works just like mine.
1 out of 1 people found this review helpful
