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2
2.6 2.5 2.4CRICKET BLOWS
Overall Rating:
1.3 out of 5
By: Jason Ault on Wednesday, November 04, 2009 1.3 out of 5From: San Diego, CA (United States)
Experience: 1 Years
Pros: it's kinda cheap when they're not ripping you offCons: customer service, signal, amenities, billing system, kiosks, employees, website, 1800 customer service number, the whole company...Summary: as you can see there is not one kind review on this page...Get cricket if you want to feel like plucking out your leg hairs one by one
Cheap service because you don't get any service.
Overall Rating:
1 out of 5
By: Peggy J on Monday, September 14, 2009 1 out of 5From: Elmhurst, IL (United States)
Experience: 60 Days
Pros: Convincing ad blitz in the Chicago areaCons: poor to nonexistent service anywhere!Summary: Bought into the ads for Cricket. Thought I would give them a try. OMG! I use my phone for business and rarely get service. The phone doesn't ring because there isn't service and thus I don't even know I got a call or a voice mail because the phone goes into power save mode and basically shuts down! I am the emergency contact number for my grand children and my daughter is going to have to change to a differnet contact person because I hardly ever get service! It is the biggest scam I have ever seen except for Bernie Madoff! The phone is a cheap piece of .... I guess you get what you pay for! I should know better.
1 out of 2 people found this review helpful
Beware of the billing fees
Overall Rating:
1 out of 5
By: Scott Mc on Friday, August 28, 2009 1 out of 5From: Philadelphia, PA (United States)
Experience: 3 Months
Pros: Coverage is weak at bestCons: No support and the fees associated with the billing are loaded on. Autopay doesn't work then they billl you to reconnect. RipoffSummary: There is no web site support and phone support? Well good luck. The store personnel don't know how to work out billing problems so you get fee after fee. I signed up for autopay and after 3 months it still didn't work andI was billed each month for reconnection and payment fees. It doubled my bill. Beware of this outfit
1 out of 2 people found this review helpful
Crappy Service, Crappy Phones, Even Crappier Reception!
Overall Rating:
1.7 out of 5
By: Chrissy . on Monday, August 10, 2009 1.7 out of 5From: Deerfield, WI (United States)
Experience: 40 Days
Pros: No contracts. Unlimited plans are mostly straight-forward and are easy to compare, but you must read ALL the fine-print. They're the least-expensive service out there by about $3.00, so I would recommend trying Einstein PCS or another no-contract company first!Cons: *The crapiest coverage of any provider I've ever used... even in the city of Madison, the capitol of Wisconsin, you didn't get reception 0.5 miles from the mall. Nevermind that there are towers EVERYWHERE. Ask people in your area how their coverage is, I'm sure they'll tell you it's spotty as best.
*Painfully slow web browsing
*Not a good selection of phones, they're all using decade-old technology
*Broadband service is a JOKE. We literally live 2 blocks away from a towerSummary: I now have US Cellular, who is expensive and requires contracts, but I ALWAYS have reception- anywhere- even out in the boonies or at our cabin in the middle of nowhere.
I could not STAND Cricket! They have ridiculous counter fees and charges they try to impose for simple services. People don't deserve to be treated like this just because they have bad credit or don't want to sign a lengthy contract with a provider.
The only good this was getting rid of Cricket!
R-E-S-P-E-C-T, my foot!!!!!!!
*Painfully slow web browsing
*Not a good selection of phones, they're all using decade-old technology
*Broadband service is a JOKE. We literally live 2 blocks away from a towerSummary: I now have US Cellular, who is expensive and requires contracts, but I ALWAYS have reception- anywhere- even out in the boonies or at our cabin in the middle of nowhere.
I could not STAND Cricket! They have ridiculous counter fees and charges they try to impose for simple services. People don't deserve to be treated like this just because they have bad credit or don't want to sign a lengthy contract with a provider.
The only good this was getting rid of Cricket!
R-E-S-P-E-C-T, my foot!!!!!!!
1 out of 2 people found this review helpful
People, know what you are looking for!
Overall Rating:
4.3 out of 5
By: Brian Brian I said on Friday, July 17, 2009 4.3 out of 5From: St. Peters, MO (United States)
Experience: 60 Days
Pros: Cheap, cheap, cheap.Cons: Billing a little weak.Summary: Cricket is a great value. I pay $40 a month for unlimited voice, text, caller ID, and voice mail. I have been robbed by almost every cell carrier out there with equipment failures, contracts, bad billing, ETC. This is simple. One price. I called about an initial billing issue (auto pay failed) and she was pleasant and resolved issue within a minute. I got through on the first try with no waiting. I love my phone, it's solidly built and does exactly what I need, voice and text. No coverage issues at all.
4 out of 5 people found this review helpful
Why Cricket Bites
Overall Rating:
1.3 out of 5
By: shaun M on Monday, June 15, 2009 1.3 out of 5From: Buffalo, NY (United States)
Experience: 3 Years
Pros: unlimited talk is always great Cons: Customer service stinksSummary: I am hopping mad with Cricket........So far as of date of this posting I have spoke to at least 7 reps all for the same problem.........I am almost too mad to write this review because it keeps bringing back memories of long....unproductive calls to these people.
It all started because some incompetent rep applied my over the phone payment to the wrong account and since then I have had to jump through major hoops to try and get it rectified.........every time I believe it is.....the phone gets cut off again.........I am looking to switch service to another company
What ticks me off is that companies spend hundreds of thousands of dollars to get new customers and they dont even know how to keep the ones they have
It all started because some incompetent rep applied my over the phone payment to the wrong account and since then I have had to jump through major hoops to try and get it rectified.........every time I believe it is.....the phone gets cut off again.........I am looking to switch service to another company
What ticks me off is that companies spend hundreds of thousands of dollars to get new customers and they dont even know how to keep the ones they have
5 out of 6 people found this review helpful
NO Customer Service
Overall Rating:
1 out of 5
By: Jim Mooney on Wednesday, May 27, 2009 1 out of 5From: Apache Junction, AZ (United States)
Experience: 9 Months
Pros: none - overpriced for dialup speed and no customer serviceCons: slow, verrrrryy slow. Can't get through to customer service at all. Summary: Someone here said Cricket customer service was crap. Well, that's if you get through at all. It took me four days last time, then you get someone with English as a fourth language, who has no authority to do Anything to fix Anything. They can give you a line of BS, though, and hang up before their three-minute call time is up.
You can't watch YouTube and you might as well use Dialup. Rotten speed and rotten service. I'll dump it as soon as I'm able, but I'm in an isolated area and right now it's about the only choice. In other words, Cricket is the choice for the desperate. It's lke being in an abusive relationship. As soon as you can get away from them, you can.
You can't watch YouTube and you might as well use Dialup. Rotten speed and rotten service. I'll dump it as soon as I'm able, but I'm in an isolated area and right now it's about the only choice. In other words, Cricket is the choice for the desperate. It's lke being in an abusive relationship. As soon as you can get away from them, you can.
1 out of 3 people found this review helpful
Cricket customer service is CRAP!!!!!!
Overall Rating:
1.3 out of 5
By: e a on Tuesday, May 19, 2009 1.3 out of 5From: m, TN (United States)
Experience: 12 Months
Cons: they hang up CONSTANTLY!!!!! VERY rude and unqualified customer service attendees. charges put on bill that were not warranted. STEER CLEAR!!!!!Summary: CRicket is CRAP.
2 out of 3 people found this review helpful
Customer Service Sucks!!!
Overall Rating:
1 out of 5
By: d f on Monday, May 04, 2009 1 out of 5From: richmond, KY (United States)
Experience: 7 Months
Summary: Be prepared to get the "run-around" when you try to cancel service!!!! You will be on hold for a long time!!!
3 out of 4 people found this review helpful
buyer beware
Overall Rating:
1 out of 5
By: gary brault on Saturday, May 02, 2009 1 out of 5From: albuquerque, NM (United States)
Experience: 12 Months
Pros: good if you only need local serviceCons: nation wide roaming sucksSummary: If you just need a simple phone service, and can wait forever for a text message to get to you, then get this service. Don't pay extra for the nation wide roaming it sucks big time, I was told there is only a 50/50 chance you will be able to get voice messages, and you have to use a land line to call your cell phone number to get your voice mail when out of town, of couse they don't tell you this when you sign up for the $5.oo/mo service, so you have to pay long distance charges to get your voice mail when you are out of town.
3 out of 4 people found this review helpful
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