Centennial Wireless User Reviews

Pros: none

Cons: If you cancel your account and port your # to a different carrier - Centennial will continue to bill you for these services. My son took my old phone # and changed carriers and I am stuck paying for text messages that he sent with the new carrier because Centennial claims they can not cancel our account for 30 days after the cancellation date - so we are being double billed. "Sorry...but that's our policy"

Summary: I would never use Centennial again. Their coverage is the worst as well. We are a goofy family, we have a nextel, alltel, sprint and had a centennial but that now became verison. Of them all Alltel has the best coverage.

Pros: Nice looking sales stores

Cons: Everything

Summary: Not only the worst cell phone company, but by far the worst company all together I have ever worked with. Extremely rude and threatening upper management (never have I had a company actually THREATEN me before, and make deliberate attempts at blackmailing me into continuing service). Was told I would be charged extra if I didn't agree not to contact the Better Business Bureau. A lot of shady events, faulty record keeping, hidden charges, etc. Did not cancel plan and continued to charge me for months, somehow they got away with it because of silent agreements somewhere in the contract, which they won't let me see. Can't advise anyone enough not to deal with this company. Was great a few years ago, has seriously crashed and burned.

Pros: Good signal almost everywhere, good insurance plan.

Cons: Customer service is rude and they place you on hold for over 10 minutes at times.

Summary: I purchased a phone with centennial wireless a year ago. When I did this I was told my deposit would be refunded to me after a year of service. I called them last week and was told that it was after 12 months of on time payments that I would get my refund. I had paid late a couple of times. The in store rep informed me that I should call customer service to see if they could work something out for me. Then I called into customer service tonight and was placed on hold for over 10 minutes while a "manager" was consulted. She came on the phone and informed me that what I paid was in fact a non refundable retainer fee. I tried to explain to her that when I signed up for the account I specifically asked the rep, who happens to be the regional manager if it would be refunded to me and he said yes. I also explained to her that had I known it wasn't refundable I would have taken my business elsewhere. She said that she would credit my account 50 dollars for the inconvienience. I am still trying to get in touch with that manager to get my whole hundred dollars back, Why would I give them a hundred bucks just because?

Pros: free incoming calls

Cons: High prices, tons of extra fees, terrible customer service, old phones...

Summary: This company has the worst customer service I have ever experienced! I had finished my contract with them and switched to another company with better phone service and lower prices, and they continued to charge me for another month and a half because I had not sent in a written request for cancellation thirty day prior to switching, even though my contract was up! Talking to someone who knows anything that is happening with your account is a challenge too. If you do make sure you have nothing happening for at least an hour because that is at least how long you will have to wait on hold. When I did get through they were rude! I would not recommend this phone company to anyone!

Pros: none

Cons: Bad reception, roaming charges, sneaky tactics

Summary: Stay away from Centennial at all costs! After two long years and months of extra charges and fees, I finally canceled my contract only to have them bill me for another 2 months and then bill me for a second line (which was also canceled). Sneaky. Customer service is horrible, contract has tons of hidden fees, so watch out.

Pros: Use to have good service

Cons: N ow all they care about is how many charges they rack up against u every month.

Summary: I'm single 1 phone, dont talk on it that much .and my bill runs 150.00 a month .these ppl are eating my lunch.i cant use my phone at my house ...it doesnt work there....whaaaaaaa ...they overall stink

Pros: Attractive plan pricing, rewards to retain customers, relatively knowledgeable employees, free incoming text, convenient store locations

Cons: Marginal signal strength in small rural areas, phone selection & pricing somewhat lacking

Summary: If you have had trouble with service issues, then try the Plymouth store and talk to Damian or Gabrielle; both of them have been there for several years and know their stuff. You can also get discounted deals on activation fees, companion lines, calling features, etc, by talking to the retentions department at headquarters.

Pros: Marginal service area. Cheap phones if you don't mind buying inferior phones.

Cons: Very high roam charges. Long waits to talk to service reps and always need to follow up to get what was promised the first time. A lot of exaggerated statements made about coverage and performance. I was with them for 14 years and spent over $35,000 dollars but am treated like I don't matter. I signed with alltel for more money and have better coverage and no roam fees.

Summary: Better than most of the big company's but leave a lot to be desired. I decided its not about the money its about the service area and the customer service.
So far alltels been much better on both.

Pros: Coverage area is good

Cons: Everything! Customer service is non existent and salesmen don't know what they are selling.

Summary: I recently purchased two blackberry phones from centennial. The phones were purchased at 930 pm. The other morning when the Pearl was powered up, the LCD was messed up. That evening I took the phone down to centennial to inquire about getting it fixed, but was told the phone was now 31 days old and after 30 days they wash their hands of you. When I purchased the phone I was asked about purchasing their warranty for the phone but declined. I told the salesman that blackberry has a 1 year warranty so I should be alright, to which the salesman agreed. I asked this salesman since they were not going to fix it if they knew where to send it to get it fixed and all they could tell me was to check the internet! Since the phone was purchased at 930 pm I asked how I could be charged a whole day, which is what was making it 31 days, of course since it benefits the company and not the consumer, the salesman stated it did not matter what time the phone was purchased. However on the contract was the time which he said time is used in prorating when you sign up, but of course not when there is a problem. So I checked the blackberry web site to find a customer service phone number but after 2 days I could not locate any. I called the centennial office again and explained that there was no number to be found but all the salesman could do now was tell me over and over it is on the web site and in the book. However after several hours of checking he was not able to find one anywhere either. I finally decided to call the corporate HQ of blackberry. I spoke with customer service who then told me that blackberries purchased from centennial are not covered by the 1 year manufacturers warranty offererd by blackberry. It covers the big 5 mobile companies but only centennial isn't covered. Either the salesmen don't know this or are told to not mention it to customers or just lie about it. I called the centennial store again and asked what my options were now? All the salesman could tell me was they had them in stock and I could purchase a new one for $329.00!!! What a joke. I will never use them again!!!

Pros: Great signal, free incoming calls rock, and the texting is very quick most the time

Cons: Lies, lies, lies

Summary: Ok so i signed up with a valentines special in 2006 where you add a companion line for free. Love last forever right, well 18 months later divorce told wrong. But hey it costs 30 bucks a month to keep that companion line and 250 to cancel it with six months left you do the math.

So i keep it and ask her you know you can have the phone just don't run over the mins, we never had before. But next month I get a bill for 50 dollars in overage calls, so enough is enough. I contact customary services tell them i wanna go ahead and cancel that phone. Sorry the tell me even tho I had the same cell phone number for 8 years they activated her phone one min. before they activitated my phone so hers is the primary account and can not be canceled. Which let me mention here by the way I heard a nifty little jingle in my forever waiting time that I can get 5 for 5. Meaning my calls start free at five for five bucks which I am paying 9 dollars for it to start at seven now. I inquire about this and am also denied cause my contract has not ended yet so I can do no changes.
Finally 2 years is up I call customer services tell them I wanna switch primaries, and also sign up for that new 5 for 5 special I had heard about. No problem they sign me up and inform me that before I was limited to a region but now am nation wide! But no need to switch primaries I can just cancel that phone, Ok whatever I do visit my dads in nashville once a year so another bonus. At this point of time my cell phone is totally out dated and horrible it will not drop a call unless I plug it into the wall! A cell phone you have to plug in to use, has me totally at whats the point. So of expecting my bill to down 4.95 it jumps up 50 the next month!!!
So i go to my local store to resign for a new agreement, and they inform me that by switching from blue region to blue nation that locks my Cell phone agreemant into another two years and will have to pay full retail for another new phone or a 250 dollar per line cancellation fee. And still cannot cancel out my ex wife's phone... What? Exactly I am meeting with a manager tomorrow and will keep you updated....