AT&T company profile

Details

User Reviews

Current Specials

All Phones

All Plans

General information
Name	AT&T
User rating	2.8 Add review
Customer base	72+ million in the U.S.
Customer service hrs.	24 hours, 7 days a week
Network information
Network type	Nationwide GSM, WCDMA/UMTS
Frequencies/Bands	800/850, 1900, 2100
Coverage area	Nationwide - GSM network
Roaming partners	all other GSM providers
Service activation area	All 50 states
Our review
	Company Overview: AT&T is currently the largest wireless carrier in the nation. AT&T formerly Cingular Wireless, uses a nationwide GSM network of cell towers and is roaming partners with T-Mobile, SunCom, and other GSM providers operating GSM systems. Cingular has more than 72.9 million (June 08) subscribers in the U.S.  The company is headquartered in Atlanta, GA.  Following AT&T's merger with BellSouth in December 2006, Cingular Wireless is now solely owned by AT&T. Now that branding is complete, the new AT&T represents the largest wireless company in the United States, with more than 63 million subscribers who use the nation's largest digital voice and data network. Special Plan Features: Rollover service allows subscribers to carry unused minutes from month-to-month; Myriad monthly plans include free mobile-to-mobile and optional unlimited nights/weekends and family calling; Data services available for phones/PDAs, BlackBerry devices, and laptops; Pre-paid service available. Unique Features: Rollover minutes; Downloadable games, ringtones, and other entertainment; "MEdia Net" mobile Internet service for phones; Only major GSM carrier with push-to-talk service. Pros: Nationwide service coverage and monthly plans competitive with all major carriers; Rollover minutes provide added value; Extensive selection of data and entertainment add-ons; GSM network supports many phones. Cons: Notable customer service complaints in wake of merger with AT&T Wireless in 2004. Customer Service Review: Cingular's customer service reputation took a major hit in recent years, with over 14 million complaints logged by the FCC in 2004 and the removal of Cingular from the New York BBB listings in August, 2005.  The company is restructuring its customer service operations and reported a 56% reduction in regulatory complaints in Q1 2006. Technology Used: Cingular Wireless operates nationwide GSM voice networks with GPRS and EDGE data services.  Newly lauched "BroadbandConnect" UMTS/HSDPA high-speed network.  Cingular also supports their legacy TDMA and analog networks, though they have recently announced these networks will be shut down in 2008. Network Benefits: Nationwide coverage including high speed data services; Enterprise services for businesses - Cingular is the largest BlackBerry provider in North America; Push to talk service.

Most popular AT&T cell phone specials

LG
Vu-CU920
From:

Free $0.00

Compare prices

LG
Shine-CU720
From:

Free $0.00

Compare prices

BlackBerry
Pear-8110 Titanium
From:

Free $0.00

Compare prices

Samsung
Access-A827
From:

Free $0.00

Compare prices

Our fancy algorithm says this stuff is related...

• Reviews

Write your own AT&T review

Never Again

Overall Rating:
1 out of 5

By: Leah Stonum on Saturday, October 04, 2008
From: Houston, TX (United States)
Experience: 9 Years

Pros: None

Cons: Horrible, horrible service!

Summary: Where do I begin? The final straw was when I went in to buy an I-Phone, was told "We don't have them." I asked to make a change to my account, and I was not allowed to access it without my HUSBAND THERE. I opened the account, and we both went in last year and asked that it be in both our names. Apparently, they just put it in his. These idiots should be be put out of business! This is just one of MANY incidents. I'm done.

Great Service

Overall Rating:
5 out of 5

By: Sean Holstein on Friday, September 26, 2008
From: akron, OH (United States)
Experience: 30 Days

Pros: I had verizon and my service droped a lot not all the time like when i had t-mobile. With Att i have 5 bars like every were i go and have not had a dropped call. The napster mobile is better then v cast because you do not have to pay an extra 15 bucks a month just for 1 song.

Cons: none

Summary: I would recomened ATT over anyone any day because I have had Sprint, Tmobile, and verizon and att is far better

Dropped calls

Overall Rating:
1.3 out of 5

By: Pam fl on Thursday, September 25, 2008
From: Englewood, FL (United States)
Experience: 7 Years

Pros: They used to be Cingular and all was excellent when they were.

Cons: Daily dropped calls, 1-2 bars most of the time.Poor reception. Equipment not what it used to be. Over priced.

Summary: I must change to a better carrier. I have to have clear,consistent service at all times.

They stink

Overall Rating:
1 out of 5

By: Kelly Procida on Tuesday, September 09, 2008
From: Virginia Beach, VA (United States)
Experience: 6 Years

Pros: none

Cons: Poor reception lots of dropped calls. Cingular was better before AT&T came.

Summary: When Cingular became AT&T, my plans "expired" tripling my phone bill. Customer service was rude. My call dropped while I was talking to them so they cancelled my plan instead of fixing it.

EXCELLENT!!!

Overall Rating:
4.7 out of 5

By: Nat G on Monday, September 08, 2008
From: Springdale, AR (United States)
Experience: 4 Years

Pros: Great coverage! Never had a problem with dropped calls!

Cons: They charge too much for the extras

Summary: I've had it for 4 years now, and I have no complaints, when ever they charged me for stuff that wasn't it was taken cared of immediately. They have great phones, none of the cheap ones, The service is great I have excellent coverage, The rollover is very helpful when sometimes I have a crazy month! Just overall great. I've had Sprint and I hated it, I've had Verizon and it was so expensive.

All AT&T user reviews